Return Policy
We want you to love what you ordered! If you are not completely satisfied with your purchase, you may return eligible items within 14 days of delivery.
Eligibility & Return Conditions
To be eligible for a return, your item must meet the following criteria:
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The return request is initiated within 14 days of the tracking delivery date.
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Items must be unworn, unwashed, and undamaged.
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Items must have all original tags attached and remain in their original packaging.
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For hygiene reasons, intimate items (such as swimwear, underwear, or bodysuits) must have the original hygiene sticker/liner intact.
Non-Returnable Items
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Items marked as "Final Sale" or clearance products.
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Gift cards.
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Items showing visible signs of wear, makeup stains, scent/perfume, or missing hygienic liners.
Return Shipping Costs
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Customer Responsibility: Unless the item is defective or an incorrect product was sent, customers are responsible for all return shipping fees.
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Shipping fees from the original order are non-refundable.
How to Start a Return
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Contact us at email with your order number and the reason for return.
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Once your return is authorized, we will provide the return shipping address and instructions.
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Package the item securely and ship it back using a trackable shipping method. (Please note: We are not responsible for packages lost in transit without tracking.)
Refunds & Processing
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Once your return package is delivered and inspected at our warehouse, we will notify you via email regarding the approval or rejection of your refund.
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If approved, your refund will be processed back to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If you received a defective, damaged, or incorrect item, please notify us within 48 hours of delivery at [Your Customer Service Email] with photos of the issue, and we will promptly make it right.
