Shipping policy
Shipping Policy
Thank you for shopping with us. Below you will find the details of our shipping rates, delivery times, and fulfillment procedures.
Order Processing & Handling
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All orders are processed and dispatched within 1 – 2 business days (Monday – Friday, excluding public holidays).
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Once your order has shipped, you will receive an email confirmation containing your tracking number and carrier details.
Shipping Destinations & Estimated Delivery Times
We currently ship to Australia, the United States, and select international destinations.
| Destination | Shipping Method | Estimated Delivery Time | Cost |
| Australia | Standard Tracked | 7 – 11 business days | Free over $50 / $9.99 |
| United States | Standard Tracked | 10 – 14 business days | Free over $50 / $9.99 |
Please note: Delivery timeframes are estimates and begin from the date of dispatch, not the date of order placement.
Order Tracking
As soon as your parcel is on its way, you will receive a tracking link via email. Please allow 24–48 hours for tracking updates to populate within the carrier’s system.
Customs, Duties & Taxes
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Orders shipped to Australia and the United States generally do not incur additional customs duties under standard import thresholds (e.g., de minimis limits).
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For any other international orders, any applicable customs fees, import taxes, or duties imposed by the destination country are the responsibility of the recipient.
Incorrect Address & Undeliverable Packages
Please ensure your shipping address is accurate before completing checkout. We are unable to redirect packages once they have been fulfilled. If a package is returned to us due to an incorrect or incomplete address, reshipment fees may apply.
Contact Us
If you have any questions regarding your order or shipping updates, please contact our support team at contact.riviersoleil@gmail.com with your order number.